Terms of Service

These are the rules between you and our.app — what you can do on the service, what we promise back, what happens when something goes wrong. Read them once; they're shorter than most.

By creating an account or using our.app, you agree to these terms, the Acceptable Use Policy (AUP), and the Privacy Policy. All three documents live in the app under Settings; links are also at our.app/terms, /aup, /privacy.

If you're agreeing on behalf of a business, you're confirming you have the authority to bind that business to these terms.

our.app is for ages 13 and up (16 in some EU jurisdictions). Businesses on our.app must be independent and locally-owned — the people running the business own the business, operating from one neighborhood or a small set of neighborhoods in one city. The AUP names the specifics.

If your business changes hands (acquisition, franchise system, majority outside investment), you tell us within 30 days. We re-evaluate verification. Depending on what changed, you may need to leave the coalition. This is in the AUP for the brand-voice version; here it's a binding term.

Customers are free, always — No subscription, no fees, no advertising shown to you. Your participation is the service we owe you.

Businesses are free up to 25 engaged customers — "Engaged" means a customer who follows the business and has sent at least one thread message or earned at least one Common transaction in the last 30 days. Past 25 engaged customers, the subscription is $19 per month per business, flat. No tiers, no add-ons, no upsells. The meter is visible at all times in the business profile so you always know where you stand.

Common is real money — A 3% platform fee on every transaction routes into the Common pool; customers earn Common as a percentage of what they spend and redeem it at any other business in the coalition. The redeeming business is paid the face value of the redemption from the pool; our.app is the clearinghouse, not the bank. We don't take a cut on issuance or redemption; the entire 3% routes to Common.

No selling your data — Not to advertisers, not to data brokers, not to anyone. The Privacy Policy names the specifics; here it's a binding promise.

You own what you post. We need a license to do the things the service requires us to do with your content — specifically: store it, display it to the right people, back it up, translate it on your behalf, generate embeddings for search, run it through automated moderation on send, and (for media) generate alt-text captions and thumbnails.

The license is worldwide, non-exclusive, royalty-free, and lasts as long as your content is in our system. When you delete content or your account, the license ends and the content is removed within 30 days (with a note about audit-log references in the Privacy Policy).

You promise: your content is yours to post (or you have the rights), and posting it doesn't violate anyone else's rights (copyright, privacy, publicity, contract).

our.app (the mobile app and the website), the brand, the visual design, and the underlying code are ours. We don't grant a license to reuse them outside the service. Don't reverse-engineer, scrape, frame inside another product, or build a competing service on top of our API (we don't expose a public API today; unofficial scraping is forbidden).

You can: take screenshots, share them, talk about us. We encourage it.

The AUP names what's not okay and how fast we respond. By using our.app, you agree to the AUP. Violations route through the moderation flow described there; severe or repeated violations end with account termination per the verification ladder.

Subscriptions — $19 per month per business past the 25-engaged-customer threshold. We charge on the 1st of each month; the first invoice is prorated to month-end. Failed payments enter standard Stripe dunning (4 retries over 21 days); past that, the subscription transitions to past-due — you can still respond to thread messages and keep your existing customer relationships, but new posts and new events pause until billing is current.

Cancellation — Cancel anytime from the BillingScreen. Cancellation ends at the end of your current billing period; we don't prorate refunds. You keep the full month you paid for.

Common balances — The Common balance you hold is real money in a custodial account managed via Stripe. Your balance reflects your right to redeem at any business in the coalition. our.app is the clearinghouse, not a bank — we don't pay interest on Common balances (the float earns interest, which goes back into operating the service).

Refunds — Subscription refunds are not standard practice; if you have a real grievance (billing error, our mistake), email billing@ and we'll make it right.

Payment processing — Stripe handles all card data; our.app never sees your card number. Their Terms of Service apply to the payment relationship in parallel with ours.

our.app uses AI to help you write — drafting posts in your voice, suggesting replies, summarizing your voice profile, captioning your media. You consent to that processing by using the AI features.

You stay the editor — Every AI output is presented to you for review; you can accept, edit, or reject. Nothing the AI writes ships without your action.

Your prompts and content aren't used to train third-party models — We use API tiers from our AI providers (Anthropic, OpenAI) that contractually prohibit training on customer data. We may use accepted-vs-edited outputs to improve our own prompt tuning, never to train models for general use.

Generated media is provenance-tagged — The "captured at the business" badge appears only on media taken by a real camera at the business location. We don't generate business b-roll, product photos, or voice audio. The AUP names this as a binding rule.

You keep your account credentials safe. We use Apple Sign-in and Google Sign-in, so the credential is your device's biometric or your provider's account — you don't manage a separate password.

If your account is compromised, email security@ as soon as you notice. We'll lock the account, investigate, and restore once we've confirmed identity.

You can leave anytime — Settings → Delete my account permanently deletes your auth identity, profile, posts, messages, threads, RSVPs, follows, payment methods, and Common balance. The Privacy Policy names what persists in audit logs for legal compliance.

We can terminate accounts that violate the AUP — The verification ladder is the warning surface (off-brand → self-attested → rejected). For severe violations (illegal content, harassment, repeated impersonation), termination is immediate; the reporter is notified within the published SLA. Terminated accounts forfeit any Common balance unless the termination was our error.

our.app is provided "as is." We work hard to make it reliable, but we don't promise it'll be available 100% of the time, that every feature will work for everyone, or that the data you put in will be there forever. The Privacy Policy has our retention promises; this section is the legal-side acknowledgment that software has bugs.

We do commit to: best-effort uptime, security-incident notification within 72 hours, data export on request, honest communication about what we're doing.

To the extent allowed by law, Our total liability for any claim arising from these terms or your use of the service is capped at the greater of $100 or the amount you've paid us in the prior 12 months. We're not liable for consequential, incidental, or indirect damages (lost profits, lost data unrelated to our negligence, business interruption, the value of your relationships).

This cap is part of how a small service stays small enough to be honest with you. If you've experienced a real harm that the cap doesn't cover, email legal@ and we'll talk.

If something goes wrong, email legal@ first. We respond within 30 days, usually faster, and try to resolve.

If we can't resolve directly, individual claims (just you, not aggregated across many people) go to Florida state court, Orange County. We don't bind individual customers into mandatory arbitration; you keep your day in court.

Class-scale disputes (claims aggregated across more than 5 plaintiffs) route through binding arbitration administered by the American Arbitration Association in Orange County, FL, under the AAA Consumer Arbitration Rules. This carve-out exists because class-action exposure at scale is the kind of risk that ends startups; we'd rather keep the service alive for everyone. We commit to paying our share of arbitration fees plus yours if your claim has merit under the AAA standard.

our.app respects copyright. If you believe content on the service infringes your copyright, send a notice to dmca@our.app meeting the requirements of 17 U.S.C. § 512(c)(3) (identify the work, identify the infringing material, your contact info, a statement under penalty of perjury that you're authorized).

We'll remove the material in good faith. If you posted the material and believe the removal was wrong, you can file a counter-notice under § 512(g) to the same address; we'll restore the material within 10–14 business days unless we receive notice of legal action.

Repeat infringers' accounts get terminated.

our.app is a platform, not a publisher. Users create content; we host it and moderate reported content in good faith. We don't pre-screen everything — that would create publisher liability under U.S. law. The AUP describes the specific moderation surface; this section is the legal framing.

These terms are governed by Florida law (without regard to conflict-of-laws principles). Disputes that aren't resolved by direct communication go to Florida state court, Orange County, or AAA arbitration in Orange County per the dispute-resolution section above.

We change these terms when something material changes. Updates land in the in-app About screen and stay in the changelog at /terms/changelog. If a change materially affects your rights or obligations, you'll see a transactional push notification before it takes effect, and you'll have 30 days to disagree (delete your account without penalty) before the new terms apply to you.

We don't quietly remove rights; we don't quietly add restrictions you can't see.

For any of: legal questions, billing issues, security incidents, DMCA notices, account safety, or you just want to talk to a human.

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During Phase 1, the founder reads every email personally.